You may be familiar with Small Business Saturday, which is a theme for the Saturday after Black Friday. . . although it is supported by a huge conglomerate (American Express), it is focused on promoting small, locally-owned businesses. There are other "Shop Local" programs and groups. Around here, we have Buy Fresh Buy Local Hampton Roads, which is a resource for locally-grown produce (yum).
But, yesterday and today, I ran into some lousy customer service when I was dealing with one of the huge massive monstrous financial institutions in my area. I'm still reeling from the unpleasantness of the experience.
When companies have employees numbered in the thousands, do they totally lose touch with how to treat the individuals that they do business with? If I want to be treated with respect and as a human being, I'm betting on the Mom&Pop shop, instead of the multimillion-dollar company. Guess that observation is nothin' new, but it seems to me that the multimillion-dollar-companies better not forget how to treat their customers. . . no matter how "small" that customer's account is.
Better not take us for granted. We DO have other choices.
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