- Do you feel like your massage therapist listens to you?
- Do you believe that your massage sessions are focused on meeting your goals?
- In your opinion, does your massage therapist respond to your needs during the session?
Frequently massage clients answer questions like these on national surveys. And personally, I wish every client would feel free to tell me how I'm doing. . . every time!
Maybe I will start elaborating on this for each new client who walks in the door. Maybe put this on the intake form, frame it in a beautiful frame with a spotlight attached, or attach it to the face cradle on a PostItNote:
"You're in charge of your session. Please speak up at any time and let me know if anything whatsoever howsoever needs to be changed. I want the massage to focus on your goals, and I don't want you to think that you will hurt my feelings if you make a comment about how the massage is going. Feel free to tell me about the pressure. Feel free to let me know about the speed. It's OK to say something if you want different music than what is being played. I won't be insulted if you change your mind about an area that we should focus on today. Please tell me if the table warmer is turned up higher than you like, it's all good if you want different aromatherapy, and I completely understand if you don't want to talk at all during your massage. I want to know if you're feeling great about the treatment, it doesn't offend me at all if you need some aspect changed, and it is a high compliment if you believe that I help you feel better today."
I ask clients at the beginning of their massage, to let me know if the pressure or anything else needs to be changed at any time.
Do they feel free to do so . . .
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